All orders are processed + shipped within 2-3 business days from our Culver City storefront. Please note that we do not process orders on days we're closed; all orders placed during closed hours will be processed the next business day. All orders scheduled before 6pm for pickup will be fulfilled the same day. Please visit our Pickup page for more information.
- Open Wed - Sun, 11am-7pm / Closed Mon + Tues
Enjoy FREE SHIPPING on all domestic orders $35+ and $5 flat-rate shipping on orders under $35!
Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-7 business days to arrive, depending on location. All carriers are still experiencing a higher than usual volume of shipments and we ask for your patience at this time!
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours hours to update once scanned in by our carrier.
Please double-check that your shipping information is correct at checkout. At this time, we are fairly limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
We are not able to offer expedited shipping at this time.
We are not able to offer International shipping at this time.
Our HQ and shops will be closed on the following days:
- Labor Day Monday, 9/6
- Thanksgiving Thursday + Friday, 11/25 - 11/26
- Christmas Day Saturday, 12/25
- New Years Day Saturday, 1/1
EXCHANGES + RETURNS
If you’re not 100% satisfied with one of your P.F. Candle Co. products, we would love to help make that right! Please contact our Customer Care team at firstname.lastname@example.org within 30 days of receiving your order and we’ll help get the process started. We require a proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt, etc).
If you're experiencing an issue with a P.F. product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition/vault release items, gift cards, or items not produced by P.F. are final sale and not eligible for returns or exchanges.